NOTE: Always make sure to record a video of opening the flyer after you receive your order

In case of any problem, it needs to be reported to us within 2 days of the delivery.

RETURN OR EXCHANGE CAN BE REPORTED TO US IN THE FOLLOWING CASES:

  • You have received a Broken or Damaged bottle (a mild leakage will not be acceptable as the products are sent through third-party courier companies and it may happen during transportation).
  • You have received Double orders.
  • You have received the Wrong product or the Wrong quantity.

REQUIREMENTS TO INITIATE A RETURN OR EXCHANGE:

  1. Reach out to us at info@glowanna.com or on WhatsApp at 0313-2325780
  2. Share the recorded video and clear pictures. (In case of duplicate/double orders provide pictures of both the orders)
  3. Make sure a clear picture of the address label is included. (In case of duplicate/double orders provide pictures of both the orders)

DISQUALIFICATION FOR RETURN OR EXCHANGE:

  1. If the case is reported after 2 days of the delivery date.
  2. Pictures and/or videos are not clear enough.
  3. In case of a Duplicate or Wrong product, the parcel is not intact i-e the packing or bubble wrap is removed or the product is used.
  4. The address label is missing.
  5. The required information is not complete.

HOW IT WORKS:

This process may take up to 10-15 working days. All the gathered information is forwarded to concerned departments i-e courier partner, production department, and dispatching team. After the investigation is completed, you will get compensation as per the requirement.